Technical Support

  • Technical Support

    Students may request tech support using the Google form linked below or by calling the Technology Hotline at 828-350-6181.

    Students tech support request form

    Exchange Broken Chromebooks

    Broken devices can be swapped for working devices at each school, per the Student Chromebook Repair Schedule. 

    Zscaler

    Zscaler is our Internet Content filter. Student devices are filtered off-campus with Zscaler. This document shows students how to sign in to Zscaler. Students in grades 3 to 5 may need assistance with Zscaler. Please refer to the Zscaler How-To below.
     

    Common Chromebook Home Remedies 

    Resetting a Student Account on a Chromebook - this might help if a student's Google account is weird, or if Google Classroom is not available
     
    How to Reset Chrome - this might help if the browser seems to be an issue, this returns Chrome to the original state
     
    How to Powerwash a Chromebook - this erases all data on the Chromebook and resets it to factory new condition. 
     

    Internet Access 

    Charter

    Beginning March 16th, Charter Spectrum will offer FREE broadband & Wi-Fi access for 60 days to households with K-12 students who do not already have a Spectrum subscription! *To enroll call 1-844-488-8395