Technical Support

  • Technical Support

    Students may request tech support using the Google form linked below or by calling the Technology Hotline at 828-350-6181.

    Students tech support request form

    Loaners for Broken Chromebooks

    ACS will provide Chromebooks to replace broken devices between 1 pm and 3 pm Monday to Thursday at Isaac Dickson Elementary, 125 Hill Street, 28801.

    Zscaler

    Zscaler is our Internet Content filter. Student devices are filtered off-campus with Zscaler. This document shows students how to sign in to Zscaler. Students in grades 3 to 5 may need assistance with Zscaler. Please refer to the Zscaler How-To below.
     

    Common Chromebook Home Remedies 

    Resetting a Student Account on a Chromebook - this might help if a student's Google account is weird, or if Google Classroom is not available
     
    How to Reset Chrome - this might help if the browser seems to be an issue, this returns Chrome to the original state
     
    How to Powerwash a Chromebook - this erases all data on the Chromebook and resets it to factory new condition. 
     

    Internet Access 

    Charter

    Beginning March 16th, Charter Spectrum will offer FREE broadband & Wi-Fi access for 60 days to households with K-12 students who do not already have a Spectrum subscription! *To enroll call 1-844-488-8395