Asheville City Schools
Excellence with Equity
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- Asheville City Schools
- Tech Support for Students & Parents
Return to Learn 2020
- Return to Learn 2020
- Asheville City Schools' Return to Learn Plan
- Return to Learn District Updates
- Daily Remote Schedules for Each School
- Frequently Asked Questions
- PODS Volunteer Opportunity
- Return to Learn Videos
- Support Hotlines
- ACS Family Resource Center
- Buncombe County Community Resources
- COVID-19 District Updates
- #ClosedSchoolsOpenHearts Districtwide FlipGrid
- Food Distribution Site Information
- Free/Low Cost Internet Resources
- Parent Remote Learning Support Site
- Tech Support for Students & Parents
- Teacher Online Learning Support Site (Staff Login Required)
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Technical Support
Students may request tech support using the Google form linked below or by calling the Technology Hotline at 828-350-6181.
Students tech support request form
Exchange Broken Chromebooks
Broken devices can be swapped for working devices at each school.
Zscaler
Zscaler is our Internet Content filter. Student devices are filtered off-campus with Zscaler. This document shows students how to sign in to Zscaler. Students in grades 3 to 5 may need assistance with Zscaler. Please refer to the Zscaler How-To below.Common Chromebook Home Remedies
Resetting a Student Account on a Chromebook - this might help if a student's Google account is weird, or if Google Classroom is not availableHow to Reset Chrome - this might help if the browser seems to be an issue, this returns Chrome to the original stateHow to Powerwash a Chromebook - this erases all data on the Chromebook and resets it to factory new condition.Internet Access
Charter
Beginning March 16th, Charter Spectrum will offer FREE broadband & Wi-Fi access for 60 days to households with K-12 students who do not already have a Spectrum subscription! *To enroll call 1-844-488-8395
